Privacy Policy

Last updated: July 15, 2026

Francargo Transportes e Serviços Ltda., hereinafter referred to as “Francargo,” values the privacy and protection of the personal data of clients, partners, suppliers, visitors, and other users of its website.

This Privacy and Cookies Policy explains how we collect, use, store, share, and protect personal data processed through our website and customer service channels.

By using this website or providing personal data, the user acknowledges the practices described in this Policy. Infinito AG

1. Company Identification

Francargo Transportes e Serviços Ltda.

Address: Rua Viradouro, 63, Suite 141 – Itaim Bibi – São Paulo/SP – Brazil
Phone: +55 11 5071-0442
Email: francargo@francargo.com.br

For the purposes of data protection legislation, Francargo may act as the controller of personal data processed through this website and its communication channels.

2. Personal Data We May Collect

Francargo may collect personal data provided directly by the user, including:

  • Name;
  • Company;
  • Job title or area of activity;
  • Email address;
  • Phone number;
  • City, state, and country;
  • Information related to contact or quotation requests;
  • Data included in messages, forms, or communications;
  • Other information voluntarily provided by the user.

We may also automatically collect browsing-related information, such as:

  • IP address;
  • Date and time of access;
  • Device type;
  • Operating system;
  • Browser used;
  • Pages visited;
  • Time spent on the website;
  • Referral source;
  • Electronic identifiers;
  • Information collected through cookies and similar technologies.

3. How Personal Data Is Used

Personal data may be used to:

  • Respond to requests, questions, and messages;
  • Prepare quotations and commercial proposals;
  • Contact potential clients;
  • Provide logistics and foreign trade services;
  • Identify needs and develop customized solutions;
  • Manage relationships with clients, partners, and suppliers;
  • Perform contracts or procedures related to contracting;
  • Improve website navigation, content, and performance;
  • Produce usage statistics and analyses;
  • Ensure website security and prevent fraud;
  • Comply with legal, regulatory, or administrative obligations;
  • Exercise rights in judicial, administrative, or arbitration proceedings;
  • Send institutional or commercial communications when authorized or permitted by law.

Francargo does not sell personal data.

4. Legal Bases for Processing

Personal data may be processed based on the legal grounds provided under applicable legislation, including:

  • Consent of the data subject;
  • Performance of a contract or preliminary procedures;
  • Compliance with a legal or regulatory obligation;
  • Regular exercise of rights;
  • Credit protection;
  • Legitimate interests of Francargo or third parties, provided that the fundamental rights and freedoms of the data subject are respected.

When processing depends on consent, the data subject may withdraw it at any time.

5. Sharing of Personal Data

Francargo may share personal data only when necessary for the purposes described in this Policy, including with:

  • Hosting and technology infrastructure providers;
  • Technology, support, and security service providers;
  • Email, form, analytics, and customer relationship platforms;
  • Freight forwarders, carriers, customs brokers, terminals, airlines, shipping lines, and other logistics partners;
  • Legal and accounting firms and consultants;
  • Public authorities, regulatory bodies, or government entities;
  • Companies involved in corporate reorganizations, acquisitions, mergers, or similar transactions.

Service providers and partners must use the data solely for the contracted purposes and adopt appropriate protection measures.

6. International Data Transfers

Due to the international nature of Francargo’s services, certain data may be shared with partners, agents, logistics operators, or service providers located in other countries.

International transfers may also occur when technological platforms or servers located outside Brazil are used.

In such cases, Francargo will adopt reasonable measures to ensure that processing is carried out in accordance with applicable legislation and appropriate data security and protection standards.

7. Storage and Retention

Personal data will be stored for the period necessary to:

  • Fulfill the purposes for which it was collected;
  • Maintain commercial or contractual relationships;
  • Comply with legal and regulatory obligations;
  • Protect the rights of Francargo and third parties;
  • Comply with applicable limitation periods.

After processing ends, the data may be deleted, anonymized, or retained when there is a legal basis for its preservation.

8. Information Security

Francargo adopts technical, administrative, and organizational measures designed to protect personal data against unauthorized access, loss, alteration, disclosure, destruction, or any form of improper or unlawful processing.

However, no internet-based storage or transmission system is completely secure. Users should also take appropriate precautions when using devices, networks, and digital services.

If a security incident that may create a relevant risk or harm to data subjects is identified, the measures required by law will be taken.

9. Rights of Data Subjects

Under applicable legislation, data subjects may request:

  • Confirmation of the existence of processing;
  • Access to personal data;
  • Correction of incomplete, inaccurate, or outdated data;
  • Anonymization, blocking, or deletion of unnecessary data or data processed in breach of the law;
  • Data portability, when applicable;
  • Information about data sharing;
  • Information about the possibility of withholding consent;
  • Withdrawal of consent;
  • Deletion of data processed based on consent, when applicable;
  • Objection to processing carried out in breach of the law;
  • Review of decisions made exclusively through automated processing, when applicable.

Francargo may request additional information to confirm the applicant’s identity and protect data against unauthorized access.

Requests must be sent to:

francargo@francargo.com.br

10. Use of Cookies

Cookies are small files stored on the user’s device while browsing. They may be used to enable website functionality, remember preferences, understand how pages are used, and improve the browsing experience.

The website may use the following categories:

Necessary Cookies

These cookies are essential for the website’s functionality, security, and availability. For this reason, they cannot be disabled through the consent manager.

Functionality Cookies

These cookies allow the website to remember choices made by the user, such as language, browsing preferences, and other settings.

Analytics Cookies

These cookies help us understand how visitors use the website, which pages are most frequently accessed, and how performance may be improved.

Advertising Cookies

These cookies may be used to measure campaigns, personalize communications, and display more relevant content when such tools are installed and authorized by the user.

11. Cookie Management

On the user’s first visit, a cookie notice may be displayed, allowing the user to select their preferences.

Non-essential cookies will only be activated after the user’s choice when consent is required.

Preferences may later be changed through the cookie manager available on the website. Users may also configure their browser to block, limit, or delete cookies.

Disabling certain cookies may affect some website features.

12. Third-Party Links and Services

The website may contain links to social networks, partner websites, or other external services.

Francargo does not control the privacy practices of these third parties. Processing performed after accessing external pages will be subject to each platform’s own policies and terms.

13. Children’s and Adolescents’ Data

Francargo’s website and services are not directed at children.

If improper processing of children’s or adolescents’ personal data is identified, measures will be taken to delete or regularize such data in accordance with applicable legislation.

14. Commercial Communications

Francargo may send institutional or commercial communications related to its services when there is an applicable legal basis.

Recipients may request cancellation of such communications through the link provided in the message or by emailing francargo@francargo.com.br.

Operational, contractual, or ongoing-request communications may continue to be sent when necessary.

15. Changes to This Policy

This Policy may be updated to reflect changes to services, technologies, internal processes, or applicable legislation.

The current version will always be available on this website together with the date of its latest update.

16. Contact

Questions, requests, or concerns regarding privacy and personal data protection may be sent to:

Francargo Transportes e Serviços Ltda.
Email: francargo@francargo.com.br
Phone: +55 11 5071-0442
Address: Rua Viradouro, 63, Suite 141 – Itaim Bibi – São Paulo/SP – Brazil

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